FAQ2020-12-24T17:19:23+08:00
What if I received a ring and the size doesn’t fit?2020-12-11T18:19:35+08:00

We offer complimentary resizing (except custom-made items)for once.

Customers are required to contact us and arrange for returning within 2days (upon receiving any articles), and return the articles within 5 working days, otherwise resizing will not be arranged.

Feel free to contact us for enquiries or advices.

What models’ sizes can be custom-made?2020-12-11T19:17:23+08:00

Solitaire models can be custom-made into any sizes (HK Size5 – 25), feel free to contact us for enquiries or advices.

What sizes are considered custom-made?2020-12-11T19:21:28+08:00

HK Size 5 – 11, 18-26 are considered custom-made.

While Custom-making sizes incurs no extra costs, it requires around 10-15 working days.

How to measure your size2020-12-21T11:40:01+08:00

Method 1: Measure an existing ring
if you possess a ring, you can measure its diameter and find out your ring size according to the chart below.

Method 2: Measure your finger’s diameter
if you do not possess a ring, you can measure your finger’s diameter with a ruler and find your ring size according to the chart below.

Method 3: Make an appointment and visit our showroom at Jordan, we will assist you for a more accurate measurement.

What materials are used in the accessories?2023-07-03T15:43:11+08:00

Each and every one of our products are vermeil with MONI diamond simulant. A 10 hearts and 10 arrows pattern can be observed via magnifying apparatuses. All pearls are premium freshwater pearls.

Daily maintenance2020-12-14T13:24:59+08:00

Refrain from wearing accessories when showering, sleeping or participating in sports.

Refrain from contacting accessories with corrosive chemical such as perfume, hairspray or makeup products. If you need to, you should wear accessories after applying those products.

Is there any maintenance?2020-12-14T13:33:55+08:00

Any product comes with a 5-year free maintenance period (customers are responsible for the shipping fee incurred), which includes repairing loose stones and cleaning. Scratch marks induced by personal wearing habits are not included in maintenance.

If you have any queries, feel free to contact us2020-12-11T17:18:15+08:00

Whatsapp: 6800 6728

Facebook Messenger:http://m.me/monihkjewellery

Email: [email protected]

Overseas Delivery2023-07-18T12:11:03+08:00

We require HKD$100 for single product overseas delivery fee ; We provide FREE SHIPPING for 2 products or above.

Delivery Method2023-07-18T12:51:39+08:00

(Hong Kong/Macau) Online order delivery service:
HKD$30 for one product with SF express ; Two products or above provide free delivery with SF express

(Overseas) online order delivery service:
HKD$100 for one product overseas shipping ;  Two products or above provide free shipping

Payment Methods2022-06-24T16:50:45+08:00

PayPal/ Visa/ Master/ Apple Pay/ Alipay / WeChat Pay / Bank transfer

all payment methods incur no service charge.

Go to Top